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readiness status. This readiness was contingent on factors such While most equipment was purchased, the cost-intensive
as workforce availability for civil, engineering, utilities, finishing, Biochemistry and Immunology setups were acquired through
and furniture works, as well as the availability of necessary raw reagent rental models, saving on capital costs and providing
materials and fixtures. flexibility for future technology updates. Regular calibration and
internal quality checks for all parameters are conducted in
Equipment installation, especially for critical items, was adherence to good practices.
conducted under the direct supervision of Biomedical engineers
and lead technical sta . Calibration, a prerequisite for SERVICE MANAGEMENT
commissioning, was performed for key areas and equipment,
including the Radiotherapy department with the installation of The establishment of service rates and service masters for every
the Linear Accelerator. For each piece of equipment, the service provided by the hospital involved a comprehensive
application training was provided by the original equipment process. Service descriptions adhered to widely recognised
manufacturer (OEM) to end users, encompassing hands-on, conventions within the hospital industry. Each service was
technical, and maintenance training. categorised under a broad department, followed by a drill-down
into sub-groups indicating the ledger and sub-ledger.
Benchmarking from the hospital industry was employed, initially
populating a general list based on commonly expected services.
This list was further refined with input from specialist doctors in
each vertical and approved by the management.
To ensure seamless billing through software right from the
first patient, the availability of services was ensured in the
software system.
THE PHARMACY PLAN
The pharmacy services for both outpatients and inpatients were
outsourced to Tata 1 MG through a competitive tender process.
The decision to outsource the pharmacy was driven by
considerations such as licence requirements, statutory
compliance, and e cient inventory management. Over 3000
items were made available from day one.
