Page 63 - TT-TCCF_Annual_Report

Patient flow pathways, nonclinical pathways, and Standard
Operating Procedures (SOPs) were developed following the
guidelines of NABH (National Accreditation Board for Hospitals
and Healthcare Providers) and industry best practices. These
were compared with SOPs from multi-speciality and
cancer-specific hospitals that are already NABH accredited,
serving as reference documents for a standardised approach to
patient care and ensuring a high level of quality compliance in
healthcare processes. A total of 30 SOPs, 12 pathways, and 7
special codes were developed. Additionally, relevant forms and
formats were designed and finalised, serving as tools for
recording patient information and documenting necessary
details during the provision of care.
The integration of Pathways, SOPs, Functional Training, and
TRAINING PERSONNEL alignment of the Hospital Information Management System
(HIMS) with physical processes ensured that sta are
Extensive functional training sessions were conducted for all well-equipped to handle various situations related to patient
sta across various cadres in multiple sessions before the soft management. This comprehensive approach guarantees that
launch of both SVICCAR and RCHRC. These training sessions sta provide accurate information and treat all patients with
were led by members of the Central team, which included the empathy and respect.
Commissioning and Operations team, the Head, the Nursing
Head, and the IT Head. These sessions complemented the HR THE SOFT LAUNCH
training provided by the Human Resources department. All
SOPs, Pathways, and codes were covered during these training Both hospitals conducted a soft launch to initiate clinical services
sessions. Additionally, sta received training on the software and before its formal inauguration and the commencement of
its modules to align physical processes with system-based full-fledged operations. This phased approach allowed for a
transactions. smoother transition into operational mode and provided an
opportunity to address any potential challenges or issues in a
More than 60 training sessions were conducted cumulatively for controlled environment. It also facilitated the integration of
both locations. Over 50 sta members across all cadres were quality standards and compliance measures from the beginning
trained at each hospital. of clinical services.

Commissioning and Operationalisation of TCCF hospitals 61